Unsolicited Customer Feedback


At Mercury Shaver Centre we pride ourselves on providing quality products and excellent customer service, both in store and online. We have been fortunate to receive many complimentary e-mails from our valued customers.
Below are some examples...



  • "I was so glad to find the replacement part for my Dad's Braun razor! It will be part of his Father's Day gift. I will be sure to share your website with friends and family! It was so easy to find the part on your website and make this purchase!"
    -- Jennifer W. Toronto, ON



  • "Thank you for shipping my Oral-B toothbrush replacement handle so quickly. Since mine stopped working a few days ago, I really missed it. I'm very happy to be "back in the groove" with my electric toothbrush. Thank you for your prompt attention and fast shipping of my order!"
    -- Crystal K. Brampton, ON



  • "The Philips PT920 arrived today and I had a very close shave for the first time in a while. You were absolutely 100% correct with your recommendation on this model. The HQ9 heads are far superior to my older Philips. There is no comparison in terms of quality! Thanks again for your assistance in this."
    -- Douglas L. Ottawa, ON



  • "Everything was well done on your site. Ordering was easy, instant response via email and the parts showed up within 48 hours of placing the order. Well done to all involved, believe me, you outdo most of the online merchants I have dealt with over the years since online purchasing came into being. I am so happy, I want you all to take tomorrow off!"
    -- Doug B. Alliston, ON



  • "I received my shaver heads the other day and my shaver works like it is Brand New again!! Thank you for the prompt shipping and quality product. 10 Star Service and Product!!"
    -- Brian H. Calgary, AB



  • "Thank you so much for the fast delivery of the replacement shaver heads! So easy to order online and such great service!"
    -- Edgar M. London, ON



  • "Thanks so much! All the places I went said these parts were discontinued... Well, they were wrong! Ha ha!"
    -- Alan W. Grand Mere, QC



  • "I ordered a refill for my Braun shaver a couple of days ago and it has already been delivered to me. I am very impressed with your service. I will recommend you to anyone requiring service for their shavers. Again, thanks for the great service!"
    -- Fred R. Brampton, ON



  • "Thank you for understanding my predicament and for being responsive to my situation. Your company shows it understands customers' issues very well and provides them with excellent service. I'm pleased to be your customer."
    -- Albert B. Toronto, ON



  • "Your package arrived yesterday! Thank you so much for this wonderful shopping experience!"
    -- Martin B. Toronto, ON



  • "Thanks for the very friendly service over the phone, much appreciated to hear a happy, friendly voice, especially one that is so helpful!"
    -- Cindy M. Orillia, ON



  • "The foil arrived today and was exactly the right piece to replace the old one, which was broken. My 97 year old father was thrilled to have such a perfect replacement... Thank you so much for your excellent rapid service."
    --Sheana P. Ville de Lac Brome, QC



  • "Call Mercury especially if you are shopping around. When the phone is answered, they are committed to helping the customer understand everything about what the shaver does, how to maintain it, and what else is on the market. That is, of course, if you have any questions. And I always have questions. For years it has been a pleasure to deal with Mercury."
    -- David L. Toronto, ON



  • "I received my delivery exactly as expected, it arrived in perfect condition. I am very happy with your service and will shop with you again. Thank you very much!"
    -- Lafleche F. Montreal, QC



  • "Thank you very much for your patience and help with my Philips problem and for getting info back to me as quickly as you did (and for advising me to call Philips Customer Care - who, by the way, were very easy to work with). I am impressed. I just got off the phone with Philips and a replacement cleaning unit is on its way. WOW!!"
    -- Michael P. Edmonton, AB



  • "Just a note to thank you for the very prompt delivery of my Panasonic ESLV81K shaver and to say how very pleased I am with it. Over the years I have tried several electric shavers only to be disappointed and return to a standard razor. This shaver gives me a shave that is both comfortable and as close as any razor. Thanks again for your great customer service!"
    -- Bob L. Moncton, NB



  • "Just want to say thank you. I went on Amazon.ca on Sunday and placed my order. It was processed on Monday AND this morning (Tuesday) at 9 a.m. my parcel arrived. WOW... Thanks for the great service. Very happy Customer!!!"
    -- Brent D. North Bay, ON



  • "Earlier this week I telephoned to ask if my Philips shaver could be fixed. You were very helpful and suggested that the heads might be clogged or the travel lock might be switched on. When I followed your instructions everything worked! Thank you so much for your help in fixing this problem. The local people and the Philips Help Station had suggested dumping the razor since it was out of warranty, but, thanks to you, I now have it back doing what it should! I really am most grateful."
    -- Richard H. Toronto, ON



  • "I just wanted to express my appreciation for the terrific service I received from Mercury Shaver Centre. The order has arrived at my desk. The gentleman who took my phone order, Michael, was extremely helpful."
    -- Val H. Calgary, AB



  • "Always the same awesome service from one order to the next."
    -- Andre O. Le Martre, QC



  • "I received my order today. Thank you processing the Member Discount. I appreciate your fast service."
    -- John H. Oakville, ON



  • "Just wanted to let you know how pleased I am with your SERVICE, excellent, so thank you. No more Canadian Tire for me when I need my shaver parts."
    -- Peter S. Brampton, ON



  • "The shaver is working fine. I unplugged it per your suggestion and I recall reading something like that in the manual now. Thanks so much for the prompt reply and great service overall."
    -- Asaka Y. Toronto, ON



  • "Thank you for the speedy delivery!"
    -- Ray C. Campbellford, ON



  • "I found your package this morning hidden behind my garbage bins. I have contacted Canada Post to let them know. I was very pleased with, and I would like to thank you very much, for your attention to this matter."
    -- John W. Toronto, ON



  • "The product was delivered the day after I placed my order. The double charge was corrected the same day. Thank you for your speedy service on both items"
    -- Jim D. Calgary, AB



  • "I have received today the Braun electric shaver I ordered on Monday. That's what I call fast service!"
    -- Pierre A. Montreal, QC



  • "Fantastic. It has been an absolute pleasure dealing with you and your customer service is to be complimented. Thanks again."
    -- Bob V. Montreal, QC



  • "Thank you so much, what wonderful service. The shaver accessories were in my mailbox next day. You saved me a lot of time and effort running around looking for it."
    -- Janet B. Caledon, ON



  • "I just wanted to let you know how pleased I am with your service and with Michael who answered all my questions in a very pleasant and professional manner. I purchased the Panasonic ES8249 and I am thrilled with the performance. The shipment arrived a day earlier than predicted which was a nice surprise. I am very pleased!"
    -- Lachlan M. Coquitlam, BC



  • "Hello. I am a new customer. Once I found you on the internet, it was easy to place the order and it arrived in a couple of days. I was most impressed when I got a tracking advice as soon as the order was shipped. Thanks very much for the great service. You guys get a top marks rating. Ten out of ten. A+. Best of Breed. More than 3 cheers."
    -- Jim T. Winnipeg, MB



  • "The replacement cord was in my mailbox less than 24 hours after I'd ordered it!! Absolutely remarkable, and at Christmas, too."
    -- James B. Tottenham, ON



  • "The part was received in good order and is a perfect match. Thanks very much for the quick service!"
    -- Roger C. Ottawa, ON



  • "Thank you, that was awesome service! I have already received my order!!!"
    -- Jay N. Hamilton, ON



  • "Hello! This Braun 790CC really is an excellent razor. Your fast, courteous service along with your excellent price was why I returned to buy a second shaver! Keep up the good work!"
    -- Leon M. Lunenburg, N.S.



  • "Great follow-up. I promptly received detailed confirmation of my recent order and am just taking a look at more of your products on-line. I look forward to receiving my order and in the interim will take advantage of your kind offer of a free membership. Sincerely,"
    -- Rick B. Toronto, ON



  • "I would like to thank you for the speedy delivery of my order which was placed on the 9th, I received my order today, the 10th. Thanks again!"
    -- Patrick K. North Bay, ON



  • "One day delivery to Montreal, that's great! Will be a returning customer. Thanks!"
    -- Jean-Marc H. Lasalle, QC



  • "I just want to say that my shopping experience was excellent. Great price and fast shipping. Thank you for everything!"
    -- Andres P. Toronto, ON



  • "What a lightening shipment. I'm very impressed and thanks again with your help on my Panasonic shaver parts."
    -- Jimmy Y. Scarborough, Ontario



  • "Thank you for the excellent service. I was very surprised when your phone was answered by a real person, I did not have to press any numbers and this person did not ask me to hold. He also knew all the answers to my questions. That was unbelievable. Congratulations and thank you!"
    -- Jim R. Saanich, British Columbia



  • "Shopping for my Braun 510 on this web site has been great and I commend your company for the follow up on my purchase! This has been a GREAT shopping experience and I will be shopping here again!!"
    -- Ken B. Kingston, Ontario



  • "Many thanks for the prompt service. Parts received the next day!!! Amazing!"
    -- Tony B. Port Elgin, Ontario



  • "I talked to you early one day and the shaver was at my door the next afternoon! Now that's what I call service!!"
    -- Harry H. Port Colborne, Ontario



  • "Thank you so much for expediting my order. We had the EP30006KU in place and massaging within minutes. What an awesome piece of equipment!"
    -- Rob W. Tecumseh, Ontario



  • "I got the Braun blades today. 2 days delivery and cheaper than at the mall. I thank you and my wife (skin rash) thanks you!"
    -- Dan G. Ottawa, Ontario



  • "I received the shaver parts in good order. They are installed and my Dad is very happy! Thank you!"
    -- Betty C. Victoria, British Columbia



  • "Got the correct parts, thanks for the awesome service!"
    -- Gordon M. Minden, Ontario



  • "I ordered some product from you yesterday and it came in the mail today. Great service! I really needed the replacement cord for my shaver, my wife was getting grumpy and I was scaring away little children and small animals..."
    -- Ron M. Port Colborne, Ontario



  • "The EP30006KU chair is great. You provided really great customer service. I will be recommending you to my friends!!"
    -- Boyd M. Vancouver, British Columbia



  • "Hi. I just received my order and wanted to say a big thank you for sending this so quickly. I'm very pleased with the product and the amazing service I've received. I will definitely recommend and shop again!"
    -- Sherrida N. Toronto, Ontario



  • "I just wanted to thank you for sending out our order so promptly. It arrived within a few days and was exactly what we needed."
    -- Carol and James W. Collingwood, Ontario



  • "Got my package. Your company has very good service and an excellent range of products."
    -- Catherine C. Vancouver, British Columbia



  • "My shaver parts arrived today. Wow, that was fast! And the price was right. Thank you."
    -- Dave C. Guelph, Ontario



  • "My Panasonic EP3513K massage chair arrived on Thursday, July 27 and it has now been unpacked and set up. It is WONDERFUL! I would like to thank Mercury Shaver Centre for their excellent service. "
    -- Peter P. Magog, Quebec



  • "The shipment arrived yesterday. Thanks for the superfast delivery."
    -- Kevin L. Aurora, Ontario



  • "I just wanted to thank you for the prompt delivery on the Panasonic Beard trimmer. As a customer I appreciate the great service and I would not hesitate to buy again from you. In return for the great service, I will spread the word about the great buying experience I had here. Thank you!"
    -- Dale D. Sarnia, Ontario



  • "Order arrived in UK today. Thanks for superb service"
    -- Bob W. Lymm, Wales



  • "Thank you very much for your assistance in this matter, the Panasonic shaver and parts have arrived safely today."
    -- Catherine B. Dungon, Australia



  • "Thank you very much for your prompt delivery of my Braun shaver and the great price."
    -- Anthony H. Marsfield, New South Wales, Australia



  • "Thank you for your excellent service. I received my Braun parts just 5 days from ordering them, parts which all the UK suppliers said were no longer available."
    -- Peter W. Farington Moss, UK



  • "Thank you! It was a pleasure to do business with you. I am very impressed, I received the shaver parts and product today. I know where to place orders now, it's faster than going to a local store! Thanks again!"
    -- Marcel B. Gatineau, Quebec



  • "Thank you. I appreciate the service... Many e-tailers could learn from you!"
    -- Todd H. Vancouver, British Columbia



  • "Thank you - the order arrived. Thank you very much - I will be back!"
    -- Stephen R. Fredericton, New Brunswick



  • "Your honesty and your professionalism is very much appreciated. I am very happy with my decision about the Philips 9160"
    -- Tony L. Vancouver, British Columbia



  • "Thank you for the fast response and for taking time to answer all my questions about the Philips HQ9190CC. Regards!"
    -- Kathleen T. Cambridge, Ontario



  • "Remington Shaver Parts received. Thank you for your prompt service."
    -- Walter K. Hong Kong, China



  • "Thank you very much for the speedy delivery of my (Remington) razor. I am very pleased with it. I look forward to doing future business with you."
    -- Gordon R. Boissevain, Manitoba



  • "Hi. Just thought I'd drop you a line to say how pleased I am with the service you have provided. My order arrived promptly this afternoon. It was in excellent condition, packed well and all parts of the order were complete. I try to let people know when I have a good experience shopping online... I will be ordering with you again. I'll also be recommending you to friends."
    -- Dennis W. Keswick, Ontario



  • "Thank you so much for the quick and excellent service that you provide. My husband's razor is as good as new again."
    -- Anna Marie K. Williams Lake, British Columbia



  • "I just wanted to express my appreciation for your excellent service. I ordered the shaver on the weeeknd and it arrived within two business days. I will certainly check your website for other items to order when needed. Thanks again!"
    -- Frank W. London, Ontario



  • "Very impressive service! Thank you and I shall keep you in mind for any future purchases."
    -- Wayne M. Truro, Nova Scotia



  • "Just wanted to say that your customer service continues to be second to none! Also appreciate the discount you applied to my purchase. A pleasure doing business with you."
    -- Kevin K. Ottawa, Ontario



  • "Thank you so much for the quick service. My husband is thrilled he can have a quick shave again!! Will recommend you to all that listen. Thanks again!"
    -- Paula J. Ingersoll, Ontario



  • "Thank you very much for your prompt service and extremely polite words. It is a pleasure to do business with ones as gracious as you. Thank you again"
    -- Cheryl D. Thompson, Manitoba



  • "Yesterday I received the envelope with the brush and instructions for the HQ8445. I am impressed. Thank you for being in business."
    -- Alex M. Kanata, Ontario



  • "I received the shaver yesterday. Thanks for your excellent service!"
    -- Greg J. Ottawa, Ontario



  • "Just received my repaired Philips shaver. Very efficient, very professional, very fast and resonably priced! If I had not been to your store, I would have assumed this was a large international company. Thanks for the service, especially the idea of shipping by UPS, great idea!!!"
    -- John W. Toronto, Ontario



  • "We have received the shaver part today - it has been fixed to the shaver and has already been used by my father - he only likes that model and he has had it for years!! Thank you so much for your prompt service which is truly appreciated."
    -- Christine W. Birmingham, United Kingdom



  • "Just received my new Braun and had an awesome close shave just like the one from a barber's razor! Thanks for the prompt shipping of my order."
    -- Larry F. North York, Ontario



  • "Thanks for the quick service and excellent turnaround time. The tracking capability was also appreciated. Best regards!"
    -- Frank B. Toronto, Ontario



  • "I recently ordered a Braun coffee maker through your website. I just wanted to thank you for the lightening-fast delivery. Very impressive. Indeed a pleasure doing business with you. Keep up the good work. By the way, the coffee maker works great, too!"
    --Dale K. Medicine Hat, Alberta



  • "Thanks for your message. The fast and courteous service is much appreciated."
    -- Scott W. Collingwood, Ontario



  • "Communications is everything. You have turned a disgruntled fellow into a very happy customer, thanks to your ability to explain the shortcomings of your supplier. Thanks again!"
    -- Wilfried W. Huntsville, Ontario



  • "Your kind offer to include extra product is, frankly, both unexpected and impressive. Obviously you folks take this customer service thing very seriously. Thank you."
    -- Dave B. Ottawa, Ontario



  • "Thank you for the excellent service I have received from you. I am tremendously impressed by your prompt responses to all my e-mails and speaking to a "for real" person rather than a machine was such a treat. Thank you so much for all your assistance."
    -- Helene G. Princeton, Ontario



  • "Thanks so much, this is really easy shopping. Much appreciated."
    -- Dorothy C. Mississauga, Ontario



  • "My only question is... How do you work so fast???"
    -- Louis D. Belleville, Ontario



  • "I bought an HQ8894 Philips shaver in March and I am really impressed. It is working like a charm. Thanks again for the tips you gave me, the honest service and ultra fast shipping!"
    -- Sylvain A. Des Ruisseaux, Quebec



  • "Just received my new (Braun) 7680 and had an awesome close shave just like the one from a barber's razor! Thanks for the prompt shipping of my order."
    -- Larry F. North York, Ontario



  • "Gentlemen - your service is fantastic.
    I ordered the shaver on Thursday and it arrived here today. (Monday) I have used a Sunbeam for 50 years, and found out today that there is no comparison to the shave afforded by the Philips, which is almost as close as a wet shave and a lot more comfortable."
    -- Ken M. Point Claire, Quebec


  • "Thanks for the fabulous service. I ordered my shaver on Monday, received it on Wednesday, had a great shave today. All online merchants should be as efficient as you. It was easier than buying at a store"
    -- Cameron M. Toronto, Ontario



  • "Hans, I just wanted to let you know that I received my order this morning and I would like to congratulate you on your tremendous service!"
    -- Virginia S. Mississauga, Ontario



  • "Hans, good news. The shaver arrived in perfect shape. Maybe you should use Canada Post more often! Well done. You've done a splendid job and I am very happy. If you need a reference for anyone in Australia planning to buy something from you, I am happy to help out."
    -- Paul C. Sydney, Australia



  • "Thanks Hans! I received my shaver today in perfect condition and very fast shipping. Great service. I will recommend your business to all."
    -- Michael H. Winnipega, Manitoba



  • "Received the shaver today. Fantastic service. Thank you."
    -- Perry M. Whitewood, Saskatchewan



  • "Hi Hans, I received the shaver today. Great shaver, thanks very much, it was a pleasure doing business."
    -- Chris H. Shelbourne, Ontario



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