Braun shavers and Oral-B toothbrushes are covered by a 2 year warranty. We are the exclusive warranty center for Canada. Please contact us if your device requires service under warranty or follow the procedure below:
If your Braun/Oral-B unit is defective, and you have your receipt, you can enter your case in Braun's Warranty system, which will allow you to print a prepaid label to put on your package for shipping by UPS. The program is at www.service.braun.com. Once you select your region, country, and language, you will select "I'm looking for an online repair service" from the menu, then follow the prompts. You will need to upload a copy of your receipt in order to complete the process.
If your Braun/Oral-B unit is defective, less than 2 years old, and you do not have your receipt, you will have to pay to send us the unit, after which we will repair or replace it under warranty, and return it to you by UPS at no charge. The shipping cost to us is not refundable.
Panasonic shavers are covered by a 2 year exchange warranty. Please contact us if you experience a problem.
Philips shavers have a 2 year warranty with the manufacturer. If your unit is defective, contact Philips directly. The information is in your user manual.
Remington shavers have a 2 year warranty with the manufacturer. Should you have issues, contact Remington directly. The information is in your user manual.
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Please add $9.95 shipping charge for Canada Post shipping. Dropped or otherwise damaged shavers are not covered by the flat rate. (Ontario residents add 13% HST. Other provinces add applicable taxes.)
If your shaver is not performing properly, it may need to be repaired. A slow running motor, or a "no power" situation may indicate a battery problem. Having to push hard to get a close shave probably indicates that you require a new foil and blades. If you are not completely sure which problem your razor is experiencing our service technician would be pleased to assist you.